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Quality - ISO 9001

ISO 9001:2008 is the international standard related to Quality Management Systems in all activity sectors.

This certification scheme acknowledges the effectiveness of your organization and guaranties the confidence in your product and your client satisfaction.

ISO 9001 is a tool which helps you better organising, optimising and improving the operations of your business.

Certification contributes making the whole personnel adhere into a global company project.

 Why implementing it in your organization?

ISO 9001 is based 8 management principles (see ISO 9000:2005):

- Client Focus
Your clients are the development factors of your company. In order to retain and satisfy them, your products and services shall meet their expectations and requirements. ISO 9001 considers client satisfaction and meeting their requirements as one of its highest priorities.

- Leadership (management commitment)
Objectives for your company need to be defined. They give a purpose to the organization and a common pool of targets and strategy. Chapter 5 of the standard is related to Management Commitment. Implementing a Quality Management System is a business driver to any organization.

- Involvement of personnel
Version 2008 focuses on gathering people at all levels of the organization around a common project. Everyone feels concerned and motivated by the success of the certification project and the continuous improvement of the Management System.

- Process Approach

The activity of your company needs to be broken up into processes. This issue allows the organization to deal with a less bureaucratic system than the requirement of ISO 9001 version 1994. Information is optimised; each process is monitored by a "pilot" who shall demonstrate the improvement of the process. Each process shall be monitored and analyzed regularly (i.e. indicators). Improvement opportunities are identified and reported to the Management. The certification of your Quality Management System increases profitability by controlling the processes.

- System Approach
Effectiveness and efficiency of an organization depend on a system approach of the activities. ISO 9001:2008 certification provides an operational framework for systemic approach to your business.

- Continuous Improvement (or Deming Wheel)
The principle lies on collecting the acquired experience following the analysis of the whole set of results related to the monitoring of the processes, of the products, of the indicators, etc. and thus, in establishing new guidelines for improvement of the system.

- Factual Approach for Decision Making
Effective decisions are based on the logical analysis of the data collected throughout the organization.

- Mutually Beneficial Relationships with the Suppliers
Creating synergy between both parties in order to increase the added values of both organizations.


Interested in certification? Please fill the following form and send it back to us by email.

Client Information Form



the content of the quality manual could be considered as a procedure?

YES, if it meets all the requirements of the relevant element of the standard. This part shall be at the disposal of the relevant personnel and th relevant parties.

What are the minimim conditions related to the operation of a QMS* in order to launch a certification audit?

The Audit Team shall have confidence in the implemented QMS* in relation to its operations. Prior the certification audit:
- training and awareness of the personnel shall be done significantly;
- The QMS* internal audits of the whole requirements of the standard shall be planned and conducted accordingly;
- At least one Management Review shall be performed.

Second and third party audits can be considered as an internal audit?

NO. They are external audit and the company shall perform its own internal audits to insure that the QMS* is effective and maintained.
The company has its own internal objectives and the internal audits are the best tools for continuous improvement. However the company can subcontract this activity to a consultant if there are no internal resources.

*QMS: Quality Management System